Terms & Conditions for Return of Merchandise to Vantage Point Products
   

Shipping

All orders shipped F.O.B. Santa Fe Springs, CA

Shipping fees are non-refundable. Customer is responsible for all freight charges for unaccepted or refuse delivery of shipments.

Undamaged refused shipments will incur a 15% restock fee.

Damage / Claims

Damages are the responsibility of the carrier once the shipment is released from Vantage Point Products. Any damages must be reported to Vantage Point Products within seven days from receipt of shipment. All claims must be filed by Vantage Point Products directly with the freight carrier.

To ensure damage & claim credit, all damaged product must be returned to Vantage Point Products in the original packaging and outer shipping boxes. For assistance, please contact Vantage Point Products Customer Service at (888) 582-9595 or by email at cons-serv@vanptc.com

 


Return Policy

• A Return Merchandise Authorization (RMA) number must be obtained from Vantage Point Products prior to the return of any merchandise. Product returned without an RMA number will be returned to the customer at the customer's expense.

• RMA numbers are valid for a period of 30 days only.

• All returns must be shipped freight prepaid and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes shipped back (i.e. 1 of 6, 2 of 6).

• Returns will be credited at the price paid on invoice or current selling price, whichever is lower, less any re-stock fee.

• A copy of the original Vantage Point Products invoice must be included with all returns.

• Defective returns are eligible for return only within 15 days from Vantage Point Products invoice date. If your item suffers minor or severe damage in transit, contact Vantage Point Customer Service at the above number to have a replacement part or item sent to you free of charge.

• Products must be returned complete and with original parts and documentation along with the original manufacturer's box / packaging. Incomplete returns will not receive a full credit.

• There will be a 15% restocking fee for all non-defective returns.

• Credit will be issued within 5 business days upon receipt of merchandise at Vantage Point Products.

• Ship item(s) prepaid to: 10233 Palm Dr. Santa Fe Springs, CA 90670

Disclaimers

• Prices and availability subject to change without notice.

• By placing an order, customer accepts all terms and policies stated herein.

Vantage Point Products Corp., P.O. Box 2485, Santa Fe Springs, CA 90670 USA Terms & Conditions